Privacy Policy
Last updated: May 2026
GuestLens (guestlens.io), operated by Ivan Jovanovic, respects your privacy. This policy explains what data we collect, why, and your rights under GDPR. Contact: hello@guestlens.io.
1. Who we are
GuestLens is an AI-powered guest feedback analytics platform for hotels and restaurants.
2. What data we collect
- Account data (email, name)
- Business data (property name, type)
- Review data (imported from Google or manually added)
- Usage data (features used, login times)
- Payment data (processed by PayPal — we don't store card details)
3. Legal basis for processing
- Contract performance (to provide the service)
- Legitimate interest (improve the product)
- Consent (marketing emails)
4. How we use your data
- To provide AI analysis of guest feedback
- To send Daily Briefing emails (if enabled)
- To process payments
- To improve our service
5. Data storage
- Stored on Supabase (EU servers)
- Retained as long as your account is active
- Deleted within 30 days of account deletion
6. Third party services
- Supabase (database)
- Anthropic Claude API (AI analysis)
- Google Places API (review import)
- PayPal (payments)
- Resend (email delivery)
7. Your rights (GDPR)
- Right to access your data
- Right to delete your data
- Right to export your data
- Right to object to processing
- Contact us at hello@guestlens.io to exercise any of these rights
8. Cookies
We use essential cookies only. No advertising or tracking cookies.
9. Changes to this policy
We'll notify users by email of any major changes to this policy.