GuestLens turns scattered reviews into root causes, hypotheses and recommendations — for restaurants and hotels.
65% of negative reviews mention slow service on Friday and Saturday evenings — likely understaffing during peak hours.
Collect feedback, find patterns, act fast.
Each location gets a branded link and QR. Guests submit on mobile in seconds.
We don't just count stars. Claude finds why reviews drop and what to fix first.
Tested theories with confirmed / rejected verdicts and a one-line reason.
Trends, sentiment, period comparison, and a sortable feedback table.
Owner UI and guest forms switch between English and Serbian on the fly.
Email pings on new feedback, fresh analysis, and 1–2★ urgent reviews.
Staff scan a room QR to flag low stock. Managers get instant alerts and AI patterns.
30-second end-of-shift check-ins. AI cross-references with guest reviews to spot blind spots.
Owners across the region use GuestLens to spot what they were missing.
"We discovered our Friday service was killing reviews. Fixed staffing in a week — ratings up 0.6★."
"I used to read 200 reviews a week. Now I read one summary and act. Saved hours."
"Supply tracking alone paid for the year. We never run out of towels on Sundays anymore."
Free to start. Upgrade when feedback flows.
Restaurant or hotel. Add city and seats or rooms.
Share your QR code, upload CSV, or paste Google reviews.
Every 5+ entries, GuestLens delivers root cause and a priority action list.