GuestLens monitors all your Google, Booking, and TripAdvisor reviews automatically. Ask the AI assistant any question about your reviews and get instant answers β like having a reputation manager available 24/7.
65% of negative reviews mention slow service on Friday and Saturday evenings β likely understaffing during peak hours.
Watch how a Vienna hotel manager imports 100 reviews, gets AI analysis, and generates replies β all in one tool.
No credit card required
No more guessing. Just ask β and get instant answers based on all your reviews.
In the last 30 days, 3 main issues appear:
Would you like me to show the detailed reviews for any of these?
This is an AI assistant for hotel & restaurant managers β not a guest chatbot.
Get instant alerts when something needs your attention β day or night.
Most hotel and restaurant managers waste hours every week doing this manually.
There's a better way.
Trusted by hospitality professionals in Vienna, Belgrade, Munich and beyond π
Real-time insights. AI-powered root causes. Delivered every morning.
"Inconsistent housekeeping standards and front desk response times are the primary drivers of negative reviews."
From setup to insights in under 15 minutes.
Import from Google Places, paste reviews, scan a QR code, or upload a CSV. All your feedback in one place in minutes.
Claude AI analyzes every review, finds the root cause of problems, and generates hypotheses ranked by impact.
Get a daily briefing every morning, reply to reviews in one click, and track improvements over time.
Every morning at 7AM, get a complete picture of your reputation in 2 minutes. No login required.
Good morning, Marko.
Here's what happened while you were away:
Check AC unit in Room 305 immediately. Same issue in 3 reviews over 11 days.
Our AI analyzes all your reviews, forms hypotheses, confirms or rejects them, and gives you step-by-step fixes for the real problem.
7 complaints about cold food in the last 14 days
Kitchen distance to east wing causes food to cool down
Understaffed kitchen during peak hours (7-9 PM)
Food quality issues in kitchen
AI writes professional, personalized responses in seconds. Choose your tone and language. Copy directly to Google or Booking.
"We waited 45 minutes for our food. When it arrived, my steak was cold and my wife's pasta was overcooked. Very disappointing for a β¬120 dinner."
Dear Thomas, Thank you for sharing your experience. I am truly sorry that your dinner fell far below our standards. Waiting 45 minutes for food that arrives cold is completely unacceptable. I have personally discussed this with our team. Please contact me directly so I can make this right. Sincerely, Marko, Restaurant Manager
Import reviews from anywhere. More integrations coming soon.
See how GuestLens helps hotels and restaurants turn feedback into action.
"GuestLens completely changed how we handle guest feedback. The AI root cause analysis saves our team hours every week β we now know exactly where to focus."
"The daily briefing email is a game changer. Every morning I know exactly what happened the night before without checking 5 different platforms. Absolutely worth it."
"We reduced our negative reviews by 40% in the first month. The shift reports help us identify which team needs more training. Incredible tool."
* Testimonials represent expected results. Early access users.
Collect feedback, find patterns, act fast.
Each location gets a branded link and QR. Guests submit on mobile in seconds.
We don't just count stars. Claude finds why reviews drop and what to fix first.
Tested theories with confirmed / rejected verdicts and a one-line reason.
Trends, sentiment, period comparison, and a sortable feedback table.
Owner UI and guest forms switch between English and Serbian on the fly.
Email pings on new feedback, fresh analysis, and 1β2β urgent reviews.
Staff scan a room QR to flag low stock. Managers get instant alerts and AI patterns.
30-second end-of-shift check-ins. AI cross-references with guest reviews to spot blind spots.
Owners across the region use GuestLens to spot what they were missing.
"We discovered our Friday service was killing reviews. Fixed staffing in a week β ratings up 0.6β ."
"I used to read 200 reviews a week. Now I read one summary and act. Saved hours."
"Supply tracking alone paid for the year. We never run out of towels on Sundays anymore."
No more manually reading hundreds of reviews. AI does it for you.
Hotels using GuestLens see measurable Google rating improvements within 90 days.
Fix the root cause once. Stop seeing the same issues every month.
Free to start. Upgrade when feedback flows.
One platform. All the tools. No switching between apps.
AI doesn't just show complaints β it finds WHY problems happen and gives you step-by-step fixes. No competitor does this.
Chat with your AI reputation manager. Ask 'Which rooms get the most complaints?' and get instant data-backed answers.
Every morning at 7AM, get an AI summary of all new reviews, key issues and recommendations β directly in your inbox.
Click any review and AI writes a professional response in seconds. Choose tone and language. Copy to Google or Booking.
All reviews from Google, Booking and TripAdvisor in one place. Filter, search, and respond without switching platforms.
One-click 5-page professional PDF report with AI analysis. Perfect for owner meetings and team briefings.
Get notified immediately when a 1-star review appears or when a recurring problem is detected β day or night.
See if complaints are increasing or decreasing over time. Spot problems before they hurt your rating.
Manage multiple hotels or restaurants from one dashboard. Compare performance across all locations.
Track inventory and supplies directly in the platform. Connect operational issues to guest complaints.
Create and track shift reports. See which shifts correlate with better or worse guest experiences.
Full platform in English, German and Serbian. AI analysis and replies in all 3 languages.
| Feature | GuestLens | Others |
|---|---|---|
| Root Cause AI | β | β |
| Morning Briefing | β | β |
| AI Reply Gen | β | β οΈ |
| Ask AI Chat | β | β |
| PDF Reports | β | β οΈ |
| Price | β¬29/mo | β¬200+/mo |
β οΈ = Limited or paid add-on β = Not available
Competitors include Birdeye, Reputation.com, Momos (prices as of 2026)